Orders are usually processed within [insert processing time]. Once dispatched, delivery usually takes
[insert delivery estimate], depending on the delivery method selected at checkout.

Some of our jewellery may be handmade, made to order or assembled by hand. Product descriptions will
explain the details of each item where relevant.

Because of this, small variations may occur, especially with natural stones and handmade pieces.

No. Natural gemstones, crystals and beads can vary in colour, shape, pattern and finish. These differences
are part of their natural beauty and mean each piece may be slightly unique.

For hygiene reasons, we do not accept returns on earrings unless they are faulty, damaged or incorrect.

Due to hygiene reasons, worn, opened or used jewellery cannot be returned.

Some non-hygiene items may be returnable if unworn, unused and in original packaging. Please contact us
before sending anything back.

We may be able to offer custom or made-to-size jewellery depending on the item. Please contact us at
[Insert Email Address] with your request.

To keep your jewellery looking its best:

• Keep it dry
• Avoid perfume, lotions and chemicals
• Remove before showering, swimming or sleeping
• Store safely when not in use
• Avoid pulling or overstretching elasticated jewellery

Please contact us as soon as possible at [Insert Email Address] with your order number and clear photos
of the item and packaging.

We currently ship to [insert locations]. Available delivery options will be shown at checkout.