Everything you need to know about how we process, package and deliver your jewellery.
Most orders are processed within 2–5 working days.
Working days are Monday to Friday, excluding bank holidays. During busy periods such as Christmas, sales
or new product launches, processing times may be slightly longer.
Please note: If an item is handmade, made to order, customised or made to size,
the processing time may be longer. Any special processing times will be shown on the product page where applicable.
Delivery options and costs will be shown at checkout. We currently deliver to The UK Mainland, Scotland, Wales and Northern Ireland.
Estimated delivery times begin once your order has been dispatched, not from the date the order was placed.
Estimated UK delivery time: 2–4 working days after dispatch.
Delivery may be provided by Royal Mail, courier or another delivery provider depending on the order.
International delivery is available to selected countries only where shown at checkout.
International customers are responsible for any customs fees, import duties, taxes or charges that may apply
in their country. We are not responsible for delays caused by customs.
Delivery costs are calculated at checkout based on your location and selected delivery method.
From time to time, we may offer free delivery promotions. These may be changed or withdrawn at any time.
Please check your delivery address carefully before placing your order. We are not responsible for orders delayed,
returned or lost due to incorrect or incomplete address details provided by the customer.
If you notice an error in your address, please contact us as soon as possible at sales@violetgrovejewellery.co.uk.
Once your order has been dispatched, delivery times are estimates and may be affected by delays outside our control.
If your order has not arrived within the expected timeframe, please contact us and we will look into it.
If your parcel arrives damaged, please contact us as soon as possible with your order number, photos of the packaging,
photos of the damaged item and a description of the issue.
We package our jewellery carefully to help protect it during delivery. Where possible, we aim to keep packaging
attractive, practical and suitable for gifting.
For shipping questions, contact us at sales@violetgrovejewellery.co.uk.
