Thank you for shopping with Violet Grove Jewellery. Each piece is handmade or carefully prepared with care, so please allow time for your order to be created, packed and dispatched.
We currently ship to:
United Kingdom only
If your location is not available at checkout, please contact us before placing an order.
Because our jewellery is handmade or finished by hand, orders are usually processed within:
2-3 working days
During busy periods, launches, sales or seasonal peaks, processing may take a little longer.
If an item is made to order or made to size, the processing time may be longer and will be shown on the product page where applicable.
UK orders are sent using:
Royal Mail
Estimated delivery time after dispatch:
2–4 working days
Delivery charges are calculated at checkout.
We may offer free UK delivery on orders over:
[ Free Standard Delivery On Orders Above £50]
If international delivery is available, delivery times and costs will vary depending on the destination.
International customers are responsible for any customs duties, import taxes, handling fees or other charges that may apply in their country.
We are not responsible for delays caused by customs.
Please make sure your delivery address is correct before placing your order.
We cannot be responsible for orders delayed, lost or returned due to incorrect or incomplete address details provided at checkout.
If you notice an error in your address, please contact us as soon as possible at:
sales@violetgrovejewellery.co.uk
We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been processed.
Where tracking is available, tracking details will be provided by email after your order has been dispatched.
Not all delivery services may include full tracking.
If your order has not arrived within the estimated delivery time, please allow a few extra working days as postal delays can occasionally happen.
If your order still has not arrived, please contact us at:
sales@violetgrovejewellery.co.uk
Please include your order number and delivery address so we can look into it for you.
Your jewellery will be carefully packaged to help protect it during delivery.
Where possible, we aim to use packaging that reflects our natural, artisan brand values.
Gift packaging may be available where stated on the product page or at checkout.
If an order is returned to us because it was not collected, refused, or the delivery address was incorrect, we may ask you to pay the postage cost to resend it.
If you choose not to have the order resent, we may refund the cost of the item once it is returned to us, excluding any original postage costs where applicable.
If your order arrives damaged, please contact us as soon as possible at:
sales@violetgrovejewellery.co.uk
Please include:
We will review the issue and arrange a suitable solution where appropriate.
For delivery questions, please contact:
sales@violetgrovejewellery.co.uk
