Privacy Policy

1. Who We Are

This website is operated by Violet Grove Jewellery, owned by Hailie Bell.

2. Information We Collect

We may collect personal information when you visit our website, place an order or contact us.

• Name
• Email address
• Billing address
• Delivery address
• Phone number
• Order details
• Payment confirmation details
• Messages or enquiries you send to us
• Marketing preferences, if you sign up to our mailing list
• Website usage information, including cookies and analytics data

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Take payment and prevent fraud
• Send order updates and delivery information
• Respond to enquiries
• Manage returns, refunds or customer service issues
• Keep business and accounting records
• Improve our website and customer experience
• Send marketing emails where you have signed up or where we are legally allowed to do so
• Comply with legal obligations

4. Our Legal Bases for Using Your Data

We only use your personal information where we have a lawful reason to do so. These may include:

• Contract: to process and deliver your order.
• Legal obligation: to keep records for tax, accounting or legal reasons.
• Legitimate interests: to run our business, respond to enquiries and prevent fraud.
• Consent: to send marketing emails where consent is required.

5. Sharing Your Information

We may share your information with trusted third parties where necessary, including payment processors, delivery companies, website providers, email marketing platforms, accountants or legal authorities where required.

We only share the information needed for them to provide their service.

6. Payments

We do not directly store your full payment card details. Payments are processed securely by third-party payment providers.

7. Marketing Emails

If you sign up to our mailing list, we may send you updates, offers, product launches or news from [Store Name]. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Cookies

Our website may use cookies to keep your basket working, remember your preferences, improve website performance, understand how visitors use the website and support marketing features where used.

9. How Long We Keep Your Information

We only keep your personal information for as long as necessary. Order and transaction records may be kept for accounting, tax and legal purposes. Marketing information is kept until you unsubscribe or ask us to delete it, unless we have another lawful reason to retain it.

10. Your Rights

Under data protection law, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Ask us to delete your information
• Object to certain uses of your information
• Ask us to restrict how we use your information
• Request a copy of your data
• Withdraw consent where we rely on consent

11. Keeping Your Information Safe

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure. However, no online system can be guaranteed to be completely secure.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Contact Us

For questions about this Privacy Policy or your personal information, please contact us at sales@violetgrovejewellery.co.uk.